Digital Delivery Policy

1. Scope of Digital Delivery

This policy applies to all digital goods purchased through sprukomarket.com, including but not limited to:

• Source code
• Templates, themes, and plugins
• UI kits and design assets
• Graphics, documents, media files, or downloadable resources
• Purchased digital items, download access, and unique purchase codes issued after successful payment
• Other digital assets listed by Authors on SprukoMarket

Any reference to “delivery” on SprukoMarket means digital delivery only. SprukoMarket does not deliver physical products.

2. Instant Delivery After Payment

In most cases, purchased digital items are available for immediate download after successful payment.

3. How Buyers Access Purchased Items

Buyers can access purchased digital items through one or more of the following methods:

• Instant download page: After successful payment, the Buyer is redirected to a page where the purchased item can be downloaded immediately.
• Email download link: A download link and order information may be sent to the Buyer’s registered email address.
• Profile downloads section: Purchased items are automatically added to the Buyer’s SprukoMarket profile under the downloads or purchased items section. Buyers can log in later and download eligible purchased items from this section.
• Profile downloads section: Download links, purchased digital items, purchase codes, and order details are also available from the Buyer’s downloads section. Each purchased item is listed under its purchase code and is available for download from the Buyer’s SprukoMarket profile.

Buyers are responsible for ensuring that their SprukoMarket account information and registered email address are accurate, active, and accessible at the time of purchase.

4. No Physical Shipping

SprukoMarket is a digital goods marketplace. No physical products are shipped or delivered.

• No courier service is used.
• No postal shipping is provided.
• No physical package, printed material, USB drive, CD, or hardware item will be sent.
• No shipping address is required for digital delivery unless needed for billing, tax, fraud prevention, or legal compliance.

5. Download Access and Availability

Buyers should download and securely store purchased digital items promptly after purchase.

SprukoMarket may limit, suspend, or revoke download access in certain situations, including but not limited to:

• Refund approval for the related order
• Chargeback, payment reversal, or payment dispute
• Suspected fraud, abuse, piracy, or unauthorized sharing
• Violation of SprukoMarket’s Terms of Service or license terms
• Product removal due to legal, security, quality, or marketplace reasons
• Account restriction, suspension, or termination

Buyers should keep local backups of legally purchased files where permitted by the applicable license.

6. Delayed or Failed Digital Delivery

Although most digital items are delivered immediately after successful payment, access may occasionally be delayed due to:

• Pending or failed payment confirmation
• Payment gateway review or fraud screening
• Incorrect or inaccessible Buyer email address
• Account login or verification issues
• Temporary technical errors
• Server maintenance or unexpected service interruption
• Security checks required to protect Buyers, Authors, and the Marketplace

SprukoMarket will review delivery-related issues and may coordinate with the Author or payment provider where necessary.

7. Incorrect, Missing, or Corrupted Files

If a purchased digital item is missing, incomplete, corrupted, inaccessible, or materially different from the item listing, the Buyer should report the issue to SprukoMarket Support.

To help us review the issue, Buyers may be asked to provide:

• Order number
• Product name
• Author name, if available
• Description of the issue
• Screenshots, screen recordings, logs, or error messages
• Device, browser, operating system, software version, or environment details where relevant

Depending on the issue, SprukoMarket may assist with corrected access, replacement files, Author review, technical guidance, or resolution under the applicable Refund Policy.

8. Buyer Responsibilities

Buyers are responsible for:

• Completing payment successfully
• Providing accurate account and email information
• Maintaining access to their SprukoMarket account
• Downloading and saving purchased files securely
• Reviewing item descriptions, previews, requirements, and license terms before purchase
• Ensuring compatibility with their software, hosting, platform, device, or technical environment
• Not sharing, reselling, redistributing, leaking, or sublicensing digital items unless expressly permitted by the applicable license
• Contacting SprukoMarket Support promptly if a delivery or access issue occurs

Failure to meet technical requirements or misunderstanding license rights does not automatically create a delivery issue.

9. Author Responsibilities

Authors are responsible for ensuring that listed digital items are deliverable and match the item description.

• Upload complete and functional digital files.
• Provide accurate product descriptions, previews, requirements, and documentation.
• Ensure files are not intentionally misleading, corrupted, malicious, or materially different from the listing.
• Provide license keys, access instructions, or activation details where required.
• Cooperate with SprukoMarket in resolving delivery-related complaints.

10. Refunds and Digital Delivery

Because digital goods are delivered instantly and can be downloaded, copied, or accessed immediately after payment, refund eligibility may be limited once an item has been downloaded, accessed, activated, or used.

Refund requests are handled under SprukoMarket’s applicable Refund Policy, including marketplace-wide and model-specific rules.

• Downloading or accessing an item may affect refund eligibility.
• Digital item availability, download access, or issuance of a purchase code may count as delivered access.
• Approved refunds may result in termination of access and license rights for the related order.
• Buyers must stop using and delete refunded digital items to the extent technically feasible.

11. Unauthorized Sharing and Misuse

Digital items purchased on SprukoMarket are licensed, not sold outright, unless expressly stated otherwise. Buyers must comply with the applicable license terms.

The following actions are prohibited unless expressly permitted by the license:

• Sharing purchased files publicly or privately with unauthorized users
• Reselling or redistributing digital items
• Uploading purchased files to piracy, file-sharing, or marketplace platforms
• Removing copyright, licensing, or author attribution notices where prohibited
• Using license keys, access credentials, or files outside the permitted license scope

12. System Records

SprukoMarket may rely on server-side logs and system records to verify delivery, download, access, and license status.

These records may include download timestamps, order records, payment confirmation status, license key issuance, activation events, account access logs, IP-related security checks, CDN retrieval events, or other technical records used to confirm whether an item was delivered, downloaded, accessed, or activated.

13. Support for Delivery Issues

If you experience a delivery, download, or access problem, please contact SprukoMarket Support with the relevant order details.

Include the following information where possible:

• Order number
• Registered email address or account username
• Product name
• Payment confirmation details, if available
• Description of the problem
• Screenshot or error message, if applicable

Support requests should be submitted through the official SprukoMarket support channel: SprukoMarket Support Helpdesk.

14. Definitions

• “SprukoMarket” / “Marketplace”: The online platform operated through sprukomarket.com that enables Authors to list, license, sell, and deliver Digital Goods to Buyers.
• “Author”: Any individual or entity that lists, licenses, sells, uploads, or delivers Digital Goods through SprukoMarket.
• “Buyer”: Any individual or entity that purchases or accesses Digital Goods through SprukoMarket.
• “Digital Goods”: Intangible, electronically delivered content including source code, templates, plugins, themes, UI kits, graphics, documents, media files, software files, license keys, access links, or other digital assets.
• “Digital Delivery”: The electronic provision of purchased Digital Goods through instant download pages, download links, account access, email delivery, license keys, activation codes, order pages, dashboards, or other online delivery methods.
• “Downloaded or Accessed”: When a Buyer downloads a file, receives or activates a license key, retrieves a digital item, accesses protected content, or otherwise receives the ability to use the purchased item.
• “Business Day”: Monday through Friday, excluding applicable public holidays, calculated in IST unless otherwise stated.