Overview
This page explains eligibility, verification (KYC/AML), methods and timings, India specifics, taxes, and troubleshooting. If this guide conflicts with the Author / Seller Terms, the Terms control.
1) Eligibility & verification
- Complete onboarding in your dashboard and provide accurate KYC/AML/CFT information (see Terms §2).
- Submit tax IDs where applicable (e.g., PAN and GSTIN for India; VAT/GB VAT/TRN/EIN/TIN as applicable for other countries) and any requested forms (e.g., W-8/W-9).
- We may request periodic re-verification or updates on risk triggers. Payouts can be paused until verification is complete.
2) Set up / change your payout method
- Go to Dashboard → Earnings → Payouts.
- If your profile country is India, select Bank transfer and enter beneficiary name (must match KYC), account number and IFSC. Upload any bank letter if prompted.
- If your profile country is outside India, select PayPal and enter the PayPal account email in your name (eligible for cross-border USD receipts in your country).
- Complete any verification prompts and save. Changes after the monthly cutoff apply to the next cycle.
Tip: Keep one active method on file to avoid delays. We can’t pay to accounts not owned by you.
3) Supported payout methods (current)
| Region | Method | Receives | Typical timing* | Key requirements |
|---|---|---|---|---|
| India | Bank transfer (NEFT/IMPS/RTGS) | INR to your Indian bank account | 1–3 business days after initiation | Account in your legal/registered name; correct IFSC & account number; PAN (and GSTIN if registered). |
| Outside India | PayPal | USD to your PayPal account | Minutes–1 business day after initiation | PayPal account in your name, eligible to receive cross-border USD payments in your country. |
* Timings are estimates after we initiate a payout. Banks/PayPal may add extra time due to compliance checks or holidays.
4) Currency, thresholds & schedule
- Settlement: We calculate earnings in USD. India bank payouts are remitted in INR at bank/provider FX rates; PayPal receives USD.
- Threshold: Minimum unpaid earnings of USD $50 (or INR equivalent at the time we queue the payment).
- Cadence: Monthly; statements close at month-end and payouts begin shortly after.
- Cutoff: Method changes made after the cycle cutoff apply to the next month’s payout.
5) Reserves, holds & negative balances
- Rolling reserves / risk holds: We may hold a portion of earnings where we see elevated risk (chargebacks, spikes, investigations) and release when risks settle.
- Disputes: Chargebacks and refunds may be deducted (see Terms §12).
- Negative balances: Must be repaid; we may net against future earnings or invoice (see §12 and §13).
6) Taxes & documents
- We may collect/remit transaction taxes where required (see Terms §15 and §16).
- Withholding/TDS: In some cases we must deduct taxes from payouts (e.g., India TDS; treaty withholding). Provide PAN/GSTIN and any requested forms (W-8/W-9, residency certificates) to determine the correct rate.
- See region-by-region stance in Annex A — Global Tax & Invoicing Matrix.
7) India & other country notes
| Country/Region | Extra setup | Notes |
|---|---|---|
| India | PAN (GSTIN if registered); Indian bank account | Buyer invoices show GST; e-commerce TCS @ 1% statements where applicable; TDS may apply on author payouts. INR credited via NEFT/IMPS/RTGS. |
| All other countries | PayPal account in your name and compliant in your country | Payout method is PayPal in USD. If PayPal is not supported in your country/account type, contact [email protected] for alternatives as they become available. |
We’ll update this matrix as we enable additional payout methods or Merchant-of-Record models in new regions.
8) Errors, returns & troubleshooting
India — bank transfer returned
Check beneficiary name (must match KYC), IFSC, and account number; confirm your account accepts incoming NEFT/IMPS/RTGS. Ask your bank for the return reason code.
Non-India — PayPal pending/failed
Ensure your PayPal is verified, eligible to receive cross-border USD payments, and not limited. Confirm the PayPal email matches your dashboard.
Payout missing after status “Paid”
Banks/PayPal can add delays due to compliance checks or holidays. If it’s been 5 business days (bank) or 2 business days (PayPal), contact support with statement ID and any bank/processor reference.
Negative balance after chargeback
See your statement detail. Provide dispute evidence promptly when requested (see Terms §12).
Still stuck? Contact [email protected] with: account email, payout method, country, last payout date, and any bank/processor reference codes.
9) FAQs
1. When do I receive my first payout?
After you reach the USD $50 threshold and complete verification, your payout is included in the next monthly cycle.
2. Can I have multiple payout methods active?
You can store multiple methods but only one is active at a time. Switch in Dashboard → Earnings → Payouts.
3. Can you pay me in EUR/INR/etc.?
We calculate in USD. India bank transfers are disbursed in INR; PayPal receives USD.
4. What happens if my account is suspended?
Payouts may be paused and/or subject to reserves until issues are resolved. See Terms §24.
10) Updates to this guide
We may update this page. For material changes we’ll flag updates in your dashboard or via email. The Author / Seller Terms remain the governing contract.
This page provides general information and process guidance; it is not legal, tax, or financial advice.