Refund Policy
SprukoMarket facilitates the sale of digital products by independent Authors to Buyers. Because digital products are delivered electronically and may be made available immediately after payment, refunds are limited and reviewed under this Refund Policy, our marketplace terms, payment provider rules, and applicable laws.
Nothing in this Refund Policy limits any mandatory, non-waivable consumer rights available under applicable law. If local law gives a Buyer stronger rights than this policy, those rights will apply.
1. Scope
This policy applies to digital products purchased on SprukoMarket, including templates, themes, UI kits, source code, software files, design assets, documentation, gated updates, support entitlements, subscription-based access, and related digital downloads.
- Licenses covered: Commercial License, Agency License, and Extended License.
- Access models covered: Lifetime purchases, monthly subscriptions, yearly subscriptions, renewals, and eligible subscription-based access.
- Digital delivery: A product may be considered delivered once it is made available in your account, download section, order page, email link, purchase code, subscription area, or other electronic access method.
2. Refund Request Windows
| Purchase Type | Refund Request Window | Basic Condition |
|---|---|---|
| Lifetime / One-Time Purchase | 180 days from purchase | Eligible only if the request meets this policy and the product has not been downloaded, accessed, used, or otherwise made usable, except where required by law. |
| Subscription Plan | 14 days from charge date | Eligible only if subscription benefits have not been downloaded, accessed, used, consumed, or made available, except where required by law. |
| Billing Error / Duplicate Charge | 30 days from charge date | Confirmed duplicate charges, billing errors, or incorrect charges may be corrected or refunded after review. |
Refund requests made after the applicable window may be declined unless applicable law requires otherwise. SprukoMarket may use system records, including order status, download activity, purchase code activity, subscription status, support activity, and account activity, to determine refund eligibility.
3. Before Requesting a Refund
Before requesting a refund, Buyers should take reasonable steps to confirm that the issue is not caused by incorrect setup, unsupported environments, missing requirements, third-party conflicts, or custom modifications.
- Read the product documentation and installation instructions provided with the Product.
- Check available help resources, FAQs, changelogs, tutorials, or support articles.
- Confirm that your hosting, browser, software, framework, and technical environment meet the Product requirements.
- Contact the Author or SprukoMarket Support where appropriate so the issue can be investigated or resolved.
4. When Refunds May Be Approved
Refunds may be approved when the issue is objective, verifiable, and cannot be reasonably resolved by the Author or SprukoMarket within a reasonable time.
- Product not as advertised: The product is materially different from the listing, sales page, preview, included features, or advertised functionality.
- Product does not match the demo: The product does not function or appear materially as shown in the official demo, where the Buyer is using a supported environment.
- Advertised features are missing: A feature clearly mentioned on the product page, sales page, documentation, or demo is missing from the delivered product.
- Product is broken or non-functional: The product has a reproducible issue that prevents core functionality from working in a supported environment, and the Author cannot fix it or provide a reasonable workaround.
- Security issue: SprukoMarket or the Author confirms malware, unsafe code, backdoors, or serious unresolved vulnerabilities.
- Non-delivery: The purchased product or subscription access was not made available due to a verified system, payment, or delivery issue.
- Duplicate purchase: A mistaken duplicate purchase may be refundable if reported within 48 hours, the duplicate item has not been downloaded, accessed, used, or associated with a used purchase code, and valid order details are provided.
- Billing error: Duplicate charges, incorrect renewal charges, failed payment reversals, or confirmed billing errors may be refunded or corrected after review.
- Support not provided when included: If support was included, purchased, or included in an active subscription and was not provided according to the applicable support terms.
- Required by law: Refunds, cancellations, repairs, replacements, or other remedies may be provided where mandatory law requires them.
5. Non-Refundable Cases
- Change of mind, accidental purchase, project cancellation, or no longer needing the product.
- Purchased the wrong item, wrong license, wrong version, or wrong technology stack, such as buying an HTML version instead of a framework version.
- Buyer lacks the technical skills, tools, hosting, software, or environment required to use the product.
- The product does not match subjective expectations, design preference, or personal taste.
- The product has already been downloaded, accessed, used, consumed, or made available, except where required by law.
- A purchase code, license key, subscription benefit, gated update, or support entitlement has been used.
- Canceling a subscription after benefits have been accessed or used.
- Failure to cancel a subscription before renewal, unless required by law or eligible under this policy.
- Partial use of a subscription term; pro-rata refunds are generally not provided unless required by law.
- Issues caused by third-party plugins, hosting, APIs, browsers, frameworks, custom modifications, or unsupported environments.
- Requests made outside the applicable refund window.
- Misunderstanding license rights, including SaaS rights, redistribution rights, resale rights, team limits, domain limits, or subscription terms.
- Items removed from the marketplace or Authors becoming inactive after purchase.
- Bundle purchases after any included item has been downloaded, accessed, used, consumed, or made available, except where required by law.
- Price changes, discounts, coupons, promotions, or sales after purchase.
- Fraud, piracy, unauthorized sharing, abusive refund requests, chargeback abuse, or suspicious account activity.
6. Exchanges
SprukoMarket does not offer product exchanges for digital products. Because products are delivered electronically and may be downloaded, accessed, copied, or used immediately after purchase, Buyers cannot exchange one product, license, version, technology stack, or subscription plan for another after purchase, except where required by law.
If you purchased the wrong item, wrong license, wrong version, or wrong technology stack, the purchase may not be eligible for exchange or refund after the product has been downloaded, accessed, used, consumed, or made available.
If a product is defective, not working as described, materially different from the listing, or the wrong product was delivered due to a verified SprukoMarket system issue, SprukoMarket may review the case and may provide a fix, replacement file, account correction, or refund according to this Refund Policy.
7. Subscription Charges
For products offered with subscription pricing, refund eligibility depends on whether the refund request is submitted within 14 days from the charge date and whether subscription benefits have been accessed, used, consumed, or made available.
- Subscription plan charges may be reviewed if the refund request is submitted within 14 days from the charge date.
- Confirmed duplicate subscription charges or billing errors may be reviewed within 30 days from the charge date.
- Canceling a subscription stops future renewal charges but does not automatically refund past or current charges.
8. Refund Process
- Contact support or the Author: Where appropriate, try to resolve the issue through the product support channel first.
- Submit a refund request: Use the official SprukoMarket refund request form and include your order details, issue description, screenshots, logs, environment details, and reproducible steps.
- Review: SprukoMarket may review Buyer evidence, Author responses, product records, download status, subscription status, purchase code usage, support activity, and payment records.
- Decision: If approved, refunds are usually issued to the original payment method where possible. If unavailable, SprukoMarket may issue the refund through another permitted method, subject to applicable law.
- Processing time: Approved refunds typically take 3–10 business days after issuance, depending on the payment provider, bank, card network, wallet, country, and currency.
Separately itemized handling, platform, transaction, currency conversion, compliance, or payment processing fees may be non-refundable where permitted by law. Third-party payment provider fees may also be non-refundable or deducted where permitted by law.
9. After a Refund
If a refund is approved, all access rights, licenses, downloads, subscription benefits, support entitlements, purchase codes, and update access related to the refunded order or charge may be terminated. The Buyer must stop using the product and delete local copies to the extent technically feasible. Continued use after refund may violate the license and applicable law.
10. Disputes & Chargebacks
SprukoMarket may restrict downloads, purchases, wallet usage, subscription access, support access, or account features connected to disputed orders to prevent fraud, duplicate refunds, or misuse. Fraudulent, abusive, duplicate, or bad-faith disputes may result in account suspension, license termination, or other enforcement action where permitted by law.
Contact
For refund help, billing issues, subscription access issues, delivery problems, or account support, please use the SprukoMarket Contact Page or SprukoMarket Support Helpdesk.